Competitive Advantage Calculator

Instructions: This calculator helps you quantify the competitive advantages gained through strategic IT investments, including customer retention, market share growth, revenue acceleration, and operational efficiency improvements.

1. Organization Information

Company Name *

Industry *

Annual Revenue ($)

Number of Customers

2. IT Capabilities Assessment

Evaluate your current IT capabilities and their competitive impact

Current IT Capabilities

Cloud Infrastructure

Advanced Cybersecurity

Data Analytics & BI

Process Automation

Mobile Applications

AI/ML Integration

API Integration

Real-time Monitoring

System Uptime (%)

Average Response Time (ms)

3. Customer Experience Impact

Measure the impact of IT capabilities on customer experience

Customer Satisfaction Score

Customer Retention Rate (%)

Support Response Time (Hours)

Self-Service Adoption (%)

Customer Experience Features

24/7 Customer Support

Personalized Experience

Omnichannel Access

Real-time Updates

Predictive Support

Seamless Integration

4. Market Position Impact

Assess the impact of IT capabilities on market position

Current Market Share (%)

Competitive Advantage Score

Time to Market (Weeks)

Innovation Rate (New Features/Year)

Market Position Strengths

First Mover Advantage

Cost Leadership

Product Differentiation

Network Effects

Data Advantage

Platform Ecosystem

5. Operational Efficiency Impact

Calculate efficiency gains from IT investments

Process Automation Level (%)

Productivity Gain (%)

Cost Reduction (%)

Error Reduction (%)

Decision Speed Improvement (%)

Resource Utilization Improvement (%)

6. Revenue Impact Assessment

Measure revenue impact from IT-driven competitive advantages

Revenue Growth Rate (%)

Average Order Value Increase (%)

Cross-sell Success Rate (%)

Upsell Success Rate (%)

Customer Lifetime Value Increase (%)

New Market Penetration (%)

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